Comments on: You would think they knew SOMEthing http://www.stonegauge.com/2008/10/12/you-would-think-they-knew-something/ What doesn't kill you -- defines you Mon, 03 May 2010 19:53:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: The Stonegauge » (k)needful things http://www.stonegauge.com/2008/10/12/you-would-think-they-knew-something/comment-page-1/#comment-16183 The Stonegauge » (k)needful things Mon, 17 Nov 2008 17:27:47 +0000 http://www.stonegauge.com/?p=1251#comment-16183 [...] of the stories I bestowed upon readers of Stonegauge was my venture to the T-Mobile store at Hollywood and Western. What I didn’t happen to mention is what caught up with me upon leaving the [...] [...] of the stories I bestowed upon readers of Stonegauge was my venture to the T-Mobile store at Hollywood and Western. What I didn’t happen to mention is what caught up with me upon leaving the [...]

]]> By: Sarah http://www.stonegauge.com/2008/10/12/you-would-think-they-knew-something/comment-page-1/#comment-15777 Sarah Wed, 15 Oct 2008 15:29:04 +0000 http://www.stonegauge.com/?p=1251#comment-15777 Adam and I recently had a problem with the t-mobile store, too. I have t-mobile, and have dealt with everything online... never walked into a store until Adam decided it was probably time to get off of his parents' plan. The first time, we got the manager, and we got the information we wanted to discuss. The second time we went back with our decision, we didn't get the manager, and we got a less-than-informed stooge. She was on the phone with the manager 2 times during our visit asking about employer discounts and what not... We want to go through a store because my contract's not over, and we want to add a line, and switch it to Adam's name, otherwise, I'd use the web. But once again, this situation shows us that the web is not a replacement for true customer service. Adam and I recently had a problem with the t-mobile store, too. I have t-mobile, and have dealt with everything online… never walked into a store until Adam decided it was probably time to get off of his parents’ plan. The first time, we got the manager, and we got the information we wanted to discuss. The second time we went back with our decision, we didn’t get the manager, and we got a less-than-informed stooge. She was on the phone with the manager 2 times during our visit asking about employer discounts and what not… We want to go through a store because my contract’s not over, and we want to add a line, and switch it to Adam’s name, otherwise, I’d use the web.

But once again, this situation shows us that the web is not a replacement for true customer service.

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